topic coming to end of contract in Contracts & Billing

coming to end of contract

Denis3 — Thu, 29 Aug 2024 00:18:39 GMT

I am coming to the end of my current contract. I was given 3 options, do nothing and contine as is, go for sim only or change provider. I selected "sim only" , which is much cheaper, only to be provided with message that intimated that there were problems with the website. This has happened several times over weeks.

My personal suspicion is that this is a deliberate "bump in the road" to make changing difficult. Anybody experienced anything similar?

Re: coming to end of contract

Rach_H — Thu, 29 Aug 2024 09:09:46 GMT

Hi @Denis3,

We want to make changing your plan as straightforward as possible, so I'm sorry to hear that you've been having trouble trying to complete your move to SIM only online.

If you give our team a call on 150, they will be able to process this change for you, and find out why this was happening, so things will be smoother moving forward.

Rach