topic Re: Roaming bills overcharging instead of £25 for Roaming I have been charging £69.6 in Contracts & Billing

Roaming bills overcharging instead of £25 for Roaming I have been charging £69.6

MaryCok — Mon, 26 Aug 2024 07:07:55 GMT

Dear Sir/madam

My overcharged number 07********* in June I applied for Roaming in Lewisham branch and they said i will be charged £25 for the first time that’ it will be refund our agreement to my surprise in June they charging me £69.67p that’s first charges my contract is £12.50 a month instead of £25 according to our agreement when am back to UK resolved it before I travel to America my contract is 12 months if they can check their system the former contract that finished in march i’ve made the payment of £56.67p kindly check your system moreover your service isn’t working yules I cannot receive your Data I don’t know why you are charging me ( ******** Road SE****** ) Mary Coker my 07*********) kindly check your system and adjust the bills

[Mod edit: please don't post personal information on the public forum]

Re: Roaming bills overcharging instead of £25 for Roaming I have been charging £69.6

Schockwave — Mon, 26 Aug 2024 11:32:30 GMT

@MaryCok , this is not customer service, you will have to speak to them, we have no idea who you are and no account access.

Did you have more than one device? If so and you were using them, each has to be charged £25.- not £25.- for all of them, so please give more , and if you want EE to check, then you will have to speak to them. Have you checked the breakdown of your bill to see what it says?

Re: Roaming bills overcharging instead of £25 for Roaming I have been charging £69.6

Ali_A — Mon, 26 Aug 2024 11:36:42 GMT

Hi @MaryCok

Welcome to the EE Community

We don't have access to accounts here in the community forum. You would need to contact Customer Service team on 150 from your EE handset so one of the billing guides can check the bill details for you. Contact EE

You can also have a look at the breakdown of your bill at EE account

Ali

Re: Roaming bills overcharging instead of £25 for Roaming I have been charging £69.6

Chris_B — Mon, 26 Aug 2024 11:41:44 GMT

@MaryCok You purchased the ability to use your allowance when roaming you don’t purchase roaming as this is an account service that you enable by texting ROAMING to 150 while within the UK or you call customer support to request roaming to be enabled on your account. Enabling roaming allows you to connect to a roaming network so you can use the add on you did purchase to keep costs down.

the £25 is also on top of your monthly contract price as this £25 is a add on to your account.

Re: Roaming bills overcharging instead of £25 for Roaming I have been charging £69.6

MaryCok — Tue, 27 Aug 2024 17:08:54 GMT

Yeah I have two device the contract has finished in march then have already paid it off which is £56.47 paid Tablet and iPhone which the contract has finished I just purchased line for £12.50 a month for iPhone only check your system you’ll see what I was telling you

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Re: Roaming bills overcharging instead of £25 for Roaming I have been charging £69.6

MaryCok — Tue, 27 Aug 2024 17:14:54 GMT

Yes I try to contact by email they’re ignoring please if you can pass this message across appreciate please not hesitate to help I’m not around before you can get this people very difficult please help

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Re: Roaming bills overcharging instead of £25 for Roaming I have been charging £69.6

bristolian — Tue, 27 Aug 2024 17:23:27 GMT

@MaryCok wrote:
Yes I try to contact by email they’re ignoring

EE CS don't have an email address, who is it you've been emailing?...

Re: Roaming bills overcharging instead of £25 for Roaming I have been charging £69.6

MaryCok — Tue, 27 Aug 2024 17:51:54 GMT

A customer from EE kindly pass the message across if you don’t mind because I tried to call and send messages it seems theirs ignored talking about over charging Roaming charges is £25 this’s taken from my Bank £69.67 that’s why I was mooning please don’t hesitate to pass across

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Re: Roaming bills overcharging instead of £25 for Roaming I have been charging £69.6

Chris_B — Tue, 27 Aug 2024 18:08:36 GMT

@MaryCok No one from here can pass any message across to customer services you need to call them.

There is no email address you can use so if you ever send an email it will go unanswered. You have to call customer support.

Re: Roaming bills overcharging instead of £25 for Roaming I have been charging £69.6

MaryCok — Tue, 27 Aug 2024 19:12:54 GMT

Am afraid I’m in abroad they’re is no way I can get this people try and help me please

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Re: Roaming bills overcharging instead of £25 for Roaming I have been charging £69.6

bristolian — Tue, 27 Aug 2024 19:30:23 GMT

You can either contact CS from abroad, or wait until you return to the UK to resolve it.

Much depends how critical this is to you.

Re: Roaming bills overcharging instead of £25 for Roaming I have been charging £69.6

MaryCok — Tue, 27 Aug 2024 20:20:54 GMT

Yeah I’m charged for £69.67 for June they even first payment as soon as instead £25 for Roaming which’s refundable? Now each month is £39 instead of £12.50 monthly payment what they’ve been doing to me when I purchased two handsets one tablet iPhone at the rate of £54 a month for both from the guy who work for EE mobile phone in Lewisham Branch I cannot pay over charged The contract has finished in march/24

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Re: Roaming bills overcharging instead of £25 for Roaming I have been charging £69.6

Michael_D — Wed, 28 Aug 2024 08:22:51 GMT

Hi @MaryCok

I can appreciate that you want to get this resolved. We don't have access to your account details here, and we're not able to pass the details on to be looked at.

You will need to give our billing guides a call when you can so they can bring up your account and discuss the bill with you.

Michael

Re: Roaming bills overcharging instead of £25 for Roaming I have been charging £69.6

Schockwave — Wed, 28 Aug 2024 12:45:38 GMT

@MaryCok , if you have something like Skype, you can call them for free, see my signature, it should not cost you anything, as you can use wifi to call them, as it is web app.