topic Re: Account transactions in Contracts & Billing

Account transactions

carolt3 — Mon, 19 Aug 2024 08:21:47 GMT

I have just been moved over from BT to EE (nightmare) for Broadband and TV. Due to their terrible customer service and mis information I have been given a credit on my account. Unfortunately on their app/website I cannot find anywhere that shows me transactions on my account so I cannot tell if the credit has actually been applied. Is there a way to see transactions or do I just have to wait for the next bill and see it on there?

Considering that BT and EE are now "the same company", the difference between their services and website/apps is appalling.

Re: Account transactions

Schockwave — Mon, 19 Aug 2024 11:06:29 GMT

Hello @carolt3 ,

Welcome to the community,

I would say that you will have to wait for your first bill to see the transactions or ring customer service and they can check it out for you.

Re: Account transactions

carolt3 — Wed, 21 Aug 2024 06:35:29 GMT

Thank you. I had cause to call 150 again and they confirmed that it would be on the bill but they confirmed the credit balance.

Re: Account transactions

Schockwave — Thu, 22 Aug 2024 15:51:39 GMT

@carolt3 , thank you for letting me know, thought that would be the case.