topic Re: Contract Cancellation in Contracts & Billing

Contract Cancellation

ZoXX36 — Fri, 31 May 2024 20:21:40 GMT

I can barely use EE due to bad coverage. I called support and they told me that if i leave today i wont have to pay anything

i took puc code from them and sent it to new company i want to move to which works in my area and they said they will reply in 24 hours

Now please let me know if there will be any hidden charges or do i need to do anything today?

Re: Contract Cancellation

XRaySpeX — Fri, 31 May 2024 20:53:10 GMT

@ZoXX36 : As you've been told by EE & that text if you left today you won't be charged anything.

Re: Contract Cancellation

Kewers — Wed, 21 Aug 2024 21:50:47 GMT

Please could you put my contact back on for me and take the payment off me tomorrow after 4 in the afternoon

Re: Contract Cancellation

Profile closed — Wed, 21 Aug 2024 22:03:43 GMT

Hello @Kewers

I'm sorry we are just customers of EE on this Community Forum and have no access anyone's accounts on here.

You will need call EE about paying your bill details can be found in my signature if it's been suspended.

Re: Contract Cancellation

XRaySpeX — Thu, 22 Aug 2024 00:27:45 GMT

@Kewers : You don't tell EE to take your bill at a particular date & time. It's up to you to pay by the due date.

If you're having difficulty paying your bill on time you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

Re: Contract Cancellation

COLBYLEE1 — Mon, 30 Sep 2024 08:49:32 GMT

How much to cancel contract

Re: Contract Cancellation

Chris_S — Mon, 30 Sep 2024 09:00:21 GMT

Hi @COLBYLEE1 I'd hate to see you cancel your contract, but if you defiantly want to leave, I'd recommend giving our disconnections team a call on 150 from your phone, then a guide can let you know if you have any time remaining on your contract.

If you have any time remaining, they'll be able to give you a figure on how much it would cost to pay your contract off early.

Chris S

Re: Contract Cancellation

XRaySpeX — Mon, 30 Sep 2024 12:58:17 GMT

@COLBYLEE1 : Cost of cancelling or upgrading early will be Monthly Fee x Months Remaining, pro-rata to the nearest whole day, of contract term - 4%. You can text INFO to 85075 to find out the exact figure as of now.