topic Re: Contract not same price as bill. in Contracts & Billing

Contract not same price as bill.

ConfusedMatt — Tue, 20 Aug 2024 19:52:51 GMT

Hi. New customer.

My contract states my bill will be £18

Your bill sent through is for £20

11% increase.

Not very happy at all.

Re: Contract not same price as bill.

bristolian — Tue, 20 Aug 2024 21:55:19 GMT

Can you post up screenshots of your contract & bill, with personal details redacted?

If this is your first bill, it will cover your first complete bill cycle in addition to pro-rata charges for the period between connection & first bill.

Re: Contract not same price as bill.

ConfusedMatt — Wed, 21 Aug 2024 06:52:26 GMT

There's my contract

Re: Contract not same price as bill.

Chris_S — Wed, 21 Aug 2024 08:09:32 GMT

Thanks for sending that over @ConfusedMatt I'd like one of our billing guides to get this looked into for you, so I'd recommend giving us a call on:

150 from your EE phone or 0800 956 6000 from any other phone.

Chris S

Re: Contract not same price as bill.

XRaySpeX — Wed, 21 Aug 2024 09:22:38 GMT

Where's your bill?

Re: Contract not same price as bill.

Chris_B — Wed, 21 Aug 2024 11:58:14 GMT

@ConfusedMatt if this is your first bill, then you have got the days before the bill was generated and then the month ahead.