topic Re: Text to 2040 in Contracts & Billing

Text to 2040

LJP101 — Fri, 26 Aug 2022 11:13:34 GMT

I am an ee customer and I get messages from ee upgrade a lot that I want to stop. The end of the messages say "Text STOP to 2040 to opt out from all text message marketing" but when I go to text 2040 I get a prompt to say I may be charged to text this number.

I can't see any way in my online account to opt out of these marketing messages.

Are ee customers charged to text 2040?

Re: Text to 2040

chistery — Fri, 26 Aug 2022 11:25:54 GMT

The warning is from your messaging app just saying that texts to short codes are usually charged. A text to EEs own short code should not be charged so you can ignore the warning.

Re: Text to 2040

1Bongobongo1 — Tue, 20 Aug 2024 20:21:43 GMT

STOP

Re: Text to 2040

Alex_H — Wed, 21 Aug 2024 07:33:38 GMT

Hi @1Bongobongo1,

Thanks for visiting the EE Community 🙂

If you are wanting to opt out of marketing texts if you send STOP to the number 2040 from your number as a text message that will opt you out.

Alex

Re: Text to 2040

Mouse2 — Thu, 31 Oct 2024 10:53:05 GMT

Yes. It's a premium rate message number.

Typical EE.