topic Re: Cancel sim in Contracts & Billing

Cancel sim

MiniS67 — Tue, 20 Aug 2024 20:16:29 GMT

Hello, I’m looking into getting a new sim in my name and wondering how do I go about canceling the sim I have currently as an ex step parent pays for the sim and want to cut off all ties

Re: Cancel sim

XRaySpeX — Tue, 20 Aug 2024 20:39:07 GMT

If you just cancel the old SIM you won't be able to keep its no. To keep its no. you'll need to upgrade it to a new SIM contract. Then you won't need to cancel it.

Re: Cancel sim

MiniS67 — Wed, 21 Aug 2024 04:56:09 GMT

Oh, what happens if I don’t want to keep that number. I want to start paying for my own SIM card tho

Re: Cancel sim

XRaySpeX — Wed, 21 Aug 2024 04:59:30 GMT

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

Re: Cancel sim

Rach_H — Wed, 21 Aug 2024 08:29:24 GMT

Hi @MiniS67

Welcome to the Community!

We would need to speak with the account holder to cancel an account, and this contract will continue unless they reach out to us.

If you are wanting to take out a new line in your name, you can do so at any time, and get a new number.

Rach

Re: Cancel sim

XRaySpeX — Wed, 21 Aug 2024 09:12:55 GMT

The bill payer, ex step parent, doesn't have to be the A/c Holder.

Re: Cancel sim

hyltontrotter — Sun, 15 Sep 2024 13:50:54 GMT

Hi iam the accounts holder

Re: Cancel sim

Peter_W — Sun, 15 Sep 2024 14:49:39 GMT

Hey there @hyltontrotter.

Welcome to the EE community!

We don't have access to any accounts through this public forum, so it's not a place we can process cancellations I'm afraid.

If you get in touch with our customer care team though, they'll be able to point you in the right direction for getting this sorted out.

Peter