topic Re: Roam abroad pass extracharges in Contracts & Billing

Roam abroad pass extracharges

ergo99 — Mon, 19 Aug 2024 18:30:41 GMT

Hi All,

I have 3 numbers and the 22nd of July i have activated the Roam Abrad pass £25 for each number.

the last bill comes out with £25 for the add on for each number, but also a further £17.74 for each number with the same explanation Roam abroad pass. The bill is at 13/08/2024. how is it possible ?

thank you

Re: Roam abroad pass extracharges

XRaySpeX — Mon, 19 Aug 2024 18:43:35 GMT

The £25 Roam Abroad Pass is charged based on your billing date. If the Pass is carried over from the 1st billing month to the next it will be charged pro-rata for that 1st month alone & £25 for the following month.

You had the Pass for about 22 days (22 July - 12 Aug inclusive) in the 1st part-month before your billing date of 13 Aug. 22/31 x £25 = £17.74.

Re: Roam abroad pass extracharges

ergo99 — Mon, 19 Aug 2024 18:54:42 GMT

thank you for your answer I got it.

Re: Roam abroad pass extracharges

XRaySpeX — Mon, 19 Aug 2024 20:16:24 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.