topic How do I disconnect EE 4G Home Hub service?? in Contracts & Billing

How do I disconnect EE 4G Home Hub service??

Nia1011 — Sun, 18 Aug 2024 08:55:58 GMT

Dear EE Help

I am unable to find online how to disconnect my 4G Home Hub service?

There is no email address to send query to; there is no live chat support?

Please advise urgently.

I do not want the next monthly auto debit to get charged.

Please email me.

Re: How do I disconnect EE 4G Home Hub service??

XRaySpeX — Sun, 18 Aug 2024 09:06:32 GMT

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

Re: How do I disconnect EE 4G Home Hub service??

Peter_W — Sun, 18 Aug 2024 11:44:11 GMT

Hey there @Nia1011, thanks for stopping by 😊

It's not possible to request cancellation of accounts via email, so like @XRaySpeX mentioned you will need to give our team a call.

If you check out our contact us page, it'll give you all the details you need on how to reach out to them to get this sorted.

Peter