topic Re: Complaint s in Contracts & Billing

Complaint s

Mel1407 — Fri, 16 Aug 2024 23:14:26 GMT

Hello,

Anyone know how to contact ODR?

Can't sseem to complete online as asks to select company country but no UK/Great Britain/England etc option. States on EE complaint notice ODR is step 3 so assume option but can't work out how.

Thank you

Re: Complaint s

Mel1407 — Fri, 16 Aug 2024 23:02:10 GMT

Anyone managed to submit ODR. Keep trying but doesn't have England/UK/Great Britain etc as option to collect for trader country.

Re: Complaint s

XRaySpeX — Sat, 17 Aug 2024 00:36:48 GMT

@Mel1407 : ODR is an EU instrument. We ain't in EU!

EE's Code of Practice hasn't been updated for Brexit.

Re: Complaint s

Mel1407 — Sat, 17 Aug 2024 05:53:10 GMT

Thank you...I did wonder this but yet EE website for complaints procedure says go to them as step 3.

Thank you though

Re: Complaint s

Peter_W — Sat, 17 Aug 2024 09:22:10 GMT

Hey there @Mel1407, welcome to the EE Community!

Which page are you looking at here when searching for our complaints process?

I've had a check of our current complaints code of practice, and this references the UK Communications Ombudsman as the final step for any complaints dispute.

Peter