topic Re: Roaming c harges in Contracts & Billing

Roaming c harges

Paulg0 — Thu, 15 Aug 2024 14:17:44 GMT

Hi all,

Just want to confirm with a member of EE staff that there have been no recent changes and that incoming roaming sms are still free worldwide, and that disabling roaming data & diverting all incoming calls to voicemail will avoid any roaming charges (so long as no outgoing calls are made)

Paul

Re: Roaming c harges

XRaySpeX — Thu, 15 Aug 2024 14:58:17 GMT

Receiving SMS texts is free worldwide.

Yes, switching Roaming Data OFF and diverting calls to VM will avoid roaming charges as long as you don't listen to them

Re: Roaming c harges

Paulg0 — Thu, 15 Aug 2024 14:59:41 GMT

Thanks XRaySpeX. Would like to see from an official EE source too just in case of any future issues.

Paul

Re: Roaming c harges

XRaySpeX — Thu, 15 Aug 2024 15:17:48 GMT

This forum is a peer-user group. I know about such matters and advise accordingly.

Re: Roaming c harges

Paulg0 — Thu, 15 Aug 2024 15:48:16 GMT

Thanks for coming back. I know your answer is correct, I'm trying to resolve a discussion with a friend who swears that incoming sms are charged so trying to gather as much evidence as I can. Unfortunately the EE roaming guide omits to mention incoming sms at all on the pay monthly guide which does not help my case. It does mention that incoming sms are free on PAYG.

Paul

Re: Roaming c harges

XRaySpeX — Thu, 15 Aug 2024 16:13:18 GMT

Incoming MMS are also free globally.

Re: Roaming c harges

bristolian — Thu, 15 Aug 2024 16:41:07 GMT

@Paulg0 wrote:

I know your answer is correct, I'm trying to resolve a discussion with a friend who swears that incoming sms are charged

Ask your friend to produce documentary evidence of incoming SMS being charged, such as a bill. Offer to accept a bill from any UK network charging for incoming SMS outwith premium-ones.

They will not be able to.

Re: Roaming c harges

Debbie_G — Thu, 15 Aug 2024 17:30:41 GMT

Hey @Paulg0

Thanks for coming to the community.

Receiving SMS worldwide is free, if this were to be chargeable, the charge for an incoming text when travelling would show against the Roaming Costs help page.

If you have your EE SIM in the device and are connected to an international network, your forwarded calls would be charged international rates to call another UK number. To avoid any Voicemail charges text VM OFF to 150 to turn this off prior to travelling and VM ON to turn this on when you return.

Debbie 🙂

Re: Roaming c harges

Paulg0 — Thu, 15 Aug 2024 18:12:27 GMT

Thanks Debbie!

Re: Roaming c harges

XRaySpeX — Thu, 15 Aug 2024 18:31:39 GMT

@Debbie_G : Aren't VMs received on your no. but not listened to handled entirely within UK? So that they will not be chargeable unless you pick them up later while roaming?

Re: Roaming c harges

Katie_B — Fri, 16 Aug 2024 09:55:55 GMT

Good morning @XRaySpeX.

If the caller leaves a voicemail for the number which is abroad there would be a charge for this connecting.

We recommend people turning voicemail off before travelling abroad if they wish to avoid these charges.

I have used the United States as an example whilst searching on the Roaming Tool which shows these charges.

Hope this helps,

Katie 🙂