https://community.ee.co.uk/t5/Contracts-Billing/Trade-in/m-p/1421393#M90784 <P>Hey there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/861890">@Beth20</a></SPAN>, thanks for stopping by!</P> <P>Provided you're in the last 30 days of your contract, you should be able to upgrade free of charge without having to trade-in your current phone.&nbsp;</P> <P>If you send us a text with UP to 150, what does it advise you?</P> <P>Peter</P> Thu, 15 Aug 2024 10:54:20 GMT Peter_W 2024-08-15T10:54:20Z https://community.ee.co.uk/t5/Contracts-Billing/Trade-in/m-p/1421217#M90776 <P>Hi, I’m due an upgrade for free but it keeps bringing up the trade in old phone. I’ve never had to trade in before and want to keep old contract phone as a spare? Why does it not give the option to keep the phone anymore?&nbsp;</P> Thu, 15 Aug 2024 08:32:12 GMT https://community.ee.co.uk/t5/Contracts-Billing/Trade-in/m-p/1421217#M90776 Beth20 2024-08-15T08:32:12Z https://community.ee.co.uk/t5/Contracts-Billing/Trade-in/m-p/1421393#M90784 <P>Hey there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/861890">@Beth20</a></SPAN>, thanks for stopping by!</P> <P>Provided you're in the last 30 days of your contract, you should be able to upgrade free of charge without having to trade-in your current phone.&nbsp;</P> <P>If you send us a text with UP to 150, what does it advise you?</P> <P>Peter</P> Thu, 15 Aug 2024 10:54:20 GMT https://community.ee.co.uk/t5/Contracts-Billing/Trade-in/m-p/1421393#M90784 Peter_W 2024-08-15T10:54:20Z