topic Re: Why does EE not allow you to see your bills after cancelling your account? in Contracts & Billing

Why does EE not allow you to see your bills after cancelling your account?

hdavids0 — Mon, 12 Aug 2024 08:40:29 GMT

The website no longer allows me to view either the current or previous bills now that my number has been transferred out of network.

This is crap. I need to see what you have just billed me today! I called and spoke with a friendly agent and she said she could send me a final bill for a cost of £2.50. She then sent me a password reset link. There's no problem gaining access to my profile/account online, the problem is EE is no longer allowing me to see the billing area now my account is closed.

Re: Why does EE not allow you to see your bills after cancelling your account?

Chris_S — Mon, 12 Aug 2024 10:42:38 GMT

Hi @hdavids0 You should be able to see your bills for up to 6 moths after cancelling, you can see more info here Thinking of Leaving EE | Profile Help | EE

Re: Why does EE not allow you to see your bills after cancelling your account?

hdavids0 — Mon, 12 Aug 2024 15:26:35 GMT

Thanks @Chris_S I will maybe see if that updates for me in one week per the link you provided.

I don't understand why it should remove the option to see previous bills while I wait for that final bill to show up, or why it should be acceptable to take the money from my bank account without being able to see the billing.

Re: Why does EE not allow you to see your bills after cancelling your account?

hdavids0 — Wed, 14 Aug 2024 08:46:18 GMT

Hi EE Community Team

No perfect answer yet. Can’t see any bills anymore. Money has left my account.

Re: Why does EE not allow you to see your bills after cancelling your account?

Chris_S — Wed, 14 Aug 2024 10:40:01 GMT

I'm really sorry to hear that @hdavids0 what's happening when you try to open up your bill?

Re: Why does EE not allow you to see your bills after cancelling your account?

hdavids0 — Wed, 14 Aug 2024 16:48:10 GMT

When I log in to ee.co.uk, it says "Welcome to EE!" and there is no billing navigation/menu/content available. If I try and link my number it says the number is not associated with any products from EE. Which is true, I've moved to another network.

Be nice to see the bills though!

Re: Why does EE not allow you to see your bills after cancelling your account?

Leanne_T — Thu, 15 Aug 2024 09:12:58 GMT

Hi @hdavids0

Thanks for coming back to us.

If you are unable to view the bill online after leaving EE, please get in touch with our mobile guides and they can look into this for you.

Our Contact Us page, has details for contacting us from any other network and phone.

Leanne 🙂

Re: Why does EE not allow you to see your bills after cancelling your account?

hdavids0 — Thu, 15 Aug 2024 12:37:58 GMT

Hi @Leanne_T

thanks for your note. I have called EE a few times and they will send me a printed copy of my bill for £2.50!

Re: Why does EE not allow you to see your bills after cancelling your account?

Leanne_T — Thu, 15 Aug 2024 13:01:41 GMT

I see, thanks for coming back to me @hdavids0

Our mobile guides are the best people to help and see what options are available.

Leanne.