topic Re: Upgrade offered on EE App in Contracts & Billing

Upgrade offered on EE App

Profile closed — Tue, 13 Aug 2024 14:22:10 GMT

Hello

I have a Smart Watch which is due to end in November and says I can upgrade early on the EE App but have to pay a small amount.

So if I chose a product it says Sorry no offers available to you at the moment.

What's that about?

Re: Upgrade offered on EE App

Christopher_G — Tue, 13 Aug 2024 16:21:48 GMT

Hi @Profile closed

It seems to me that the online system is having problems finding a similar plan to the one you're on for the watch. If you give us a call on 150, they'll be able to check manually for you and let you know what's available.

Chris

Re: Upgrade offered on EE App

Profile closed — Tue, 13 Aug 2024 16:56:38 GMT

Hello @Christopher_G

Even if I don't want another watch?

Re: Upgrade offered on EE App

Christopher_G — Tue, 13 Aug 2024 17:09:02 GMT

Yes, the system will automatically be searching for a watch plan, but may be having problems finding one, @Profile closed. If you're looking to upgrade to something else, have a chat with the Mobile Care team and they'll be able to run through options.

Chris