topic Re: Extra Charges in Contracts & Billing

Extra Charges

Adeevans — Mon, 12 Aug 2024 15:13:32 GMT

I have six extra charges of 20p for emailing mail2@virginmediao2.co.uk??

the charges give me no other information other than this.
I rang EE and they said they were 3rd party charges?? How am I getting charged for emails?

Re: Extra Charges

XRaySpeX — Mon, 12 Aug 2024 15:45:07 GMT

They could be texts that were sent to a contact's email addy rather than his mobile no.

Re: Extra Charges

Adeevans — Mon, 12 Aug 2024 15:51:12 GMT

It’s VERY odd.
on the day in question I did call Virgin and, at the end of the call, I was asked to answer some surgery questions. I thought the charges might have been related to those but there were just five of these.
EE don’t seem to know what they are and have suggested I call Virgin. Virgin have no idea either. It’s only £1.20 but it’s annoying that nobody knows what they are.

Re: Extra Charges

XRaySpeX — Mon, 12 Aug 2024 15:58:13 GMT

Survey not surgery?

How many survey Qs were there? How was it conducted?

They may have been sending you texts with the reply set to an email addy.

Re: Extra Charges

Adeevans — Mon, 12 Aug 2024 16:02:44 GMT

Yes sorry, SURVEY….texting in the sun!

there were five messages and six charges. That’s the first thing I thought but I’m pretty sure all those survey messages are always free.

Re: Extra Charges

XRaySpeX — Mon, 12 Aug 2024 16:09:20 GMT

Well it about tallies allow for the initial "Would you like to take part in a survey?". I should take it up with VM as they have no control over EE charging.