topic Re: Phone line cancellation in Contracts & Billing

Phone line cancellation

PKMNTrainerEevs — Thu, 24 Aug 2023 15:00:18 GMT

Hi, how long does it take for the phone line to be disconnected and I'm assuming the plan for the cancelled phone line is removed from my account when my next bill arrives

Re: Phone line cancellation

XRaySpeX — Thu, 24 Aug 2023 15:05:43 GMT

@PKMNTrainerEevs : The 30-days notice you gave from when you cancelled.

Re: Phone line cancellation

Ev30 — Mon, 12 Aug 2024 15:29:20 GMT

I don’t believe this reply given is true. I have given the 30 days notice, since last month July 2024, yet EE is refusing to switch one of my lines to pay as you go. I can’t understand. Now my phone line is restricted due to non payment.

Re: Phone line cancellation

XRaySpeX — Mon, 12 Aug 2024 15:35:30 GMT

@Ev30 : You could either be owing money on it or you are still within your contracted min. term.

Re: Phone line cancellation

Christopher_G — Mon, 12 Aug 2024 16:51:52 GMT

Hi @Ev30

Welcome to the community.

If you give our Mobile Care team a call, they'll be able to check the status of your account and find out what's happening with the cancellation.
Chris