topic Re: Previous Bills & Final Bill Payment in Contracts & Billing

Previous Bills & Final Bill Payment

Olao — Sun, 11 Aug 2024 21:30:34 GMT

Notified EE about ending my contract on July 26th as I was moving abroad . I was told the amount I would have to pay afterwards and was assured that I would get a bill but logging into my account now, I can neither see the bill nor my previous bills.

How do I get my previous bills and the final bill as there would be no access to getting letters via post just incase the final bill is sent via post?

Re: Previous Bills & Final Bill Payment

XRaySpeX — Sun, 11 Aug 2024 21:51:47 GMT

The final bill will be sent by post to your registered UK addy. Did you not arrange redirection with Royal Mail?

Re: Previous Bills & Final Bill Payment

Olao — Mon, 12 Aug 2024 05:28:55 GMT

@XRaySpeXThank you for your response.

On the two occasions I was in contact with the CSU, I was assured that I would be able to view the needed information for up to two weeks after the final bill.

Re: Previous Bills & Final Bill Payment

Katie_B — Mon, 12 Aug 2024 08:21:45 GMT

Hi @Olao.

Thanks for coming here.

Did you place your notice on July 26th or did your account close then?

Speak soon,

Katie

Re: Previous Bills & Final Bill Payment

Olao — Mon, 12 Aug 2024 13:57:59 GMT

Hi @Katie_B , my account closed on 26th July as I had placed the notice more than a month before then.

Re: Previous Bills & Final Bill Payment

Katie_B — Mon, 12 Aug 2024 14:49:33 GMT

Thanks for getting back to me @Olao.

What happens when you attempt to log in?

Kaite

Re: Previous Bills & Final Bill Payment

Olao — Mon, 12 Aug 2024 15:04:54 GMT

@Katie_B I am able to log in but I can’t find any of the bills, past or present. I should have got one on 4th August but there is no option for that coming up. It doesn’t even show the phone number or services that were tied to the account.

Re: Previous Bills & Final Bill Payment

Katie_B — Mon, 12 Aug 2024 15:26:01 GMT

You should still have access to your online account @Olao.

I would recommend getting in touch with our customer care team who can look into this further for you.

Katie