topic Re: Why am I being charged without a bill in Contracts & Billing

Why am I being charged without a bill

Paula-Z — Sat, 10 Aug 2024 10:54:04 GMT

Every month you send an email with a link to the bill but I am unable to find a bill on the account I’m not even able to find the account number. The link contains EE sales only, and for that reason I am sat on a call about to leave EE but that’s as difficult as finding the bill. Half an hour wait already and still holding.

Re: Why am I being charged without a bill

Schockwave — Sat, 10 Aug 2024 11:02:15 GMT

@Paula-Z ,

Welcome to the community,

Is this for mobile account or broadband?

Have you logged in via the EE App or online via the website? If broadband, you should have the account number in the email when you first got broadband, if mobile, then you should see it using your mobile number. Have you actually registered with your email address and password either online or via the EE App?

You should be able to see them, they do not send out bills via email, but if you want paper bill sent by post, then you will have to pay and request them.

Re: Why am I being charged without a bill

XRaySpeX — Sat, 10 Aug 2024 19:31:57 GMT

For mobile I believe you can text ACCOUNT to 150.