topic Re: Issue speaking to contact centre in Contracts & Billing

Issue speaking to contact centre

Tommy722 — Fri, 09 Aug 2024 20:48:18 GMT

Hi is anyone else having issues trying to speak to upgrade team as I have tried to call at different times and been on hold for nearly. 2 hrs each time. Does anyone else have alternative details of how to get to speak to team as they need to confirm some information

Re: Issue speaking to contact centre

Leanne_T — Sat, 10 Aug 2024 09:50:11 GMT

Hi @Tommy722
I'm sorry you're having trouble getting in touch with our team.
Is this for an order you placed online and have been asked to call us to discuss some details?
Leanne.

Re: Issue speaking to contact centre

Tommy722 — Sat, 10 Aug 2024 09:53:47 GMT

Hi

Yes it was, but it is ok as I got up early this morning to make sure called
at 8. So all sorted now thank you. It’s just frustrating when your asked to
call but can’t get through

Re: Issue speaking to contact centre

Leanne_T — Sat, 10 Aug 2024 10:11:39 GMT

I totally appreciate your frustration @Tommy722 and I'm sorry our team have been so busy that's it taken longer than usual to get it sorted.

I'm so glad it's sorted now and I hope you love your new phone when it arrives.

Leanne.