topic Re: mobile sim bills in Contracts & Billing

mobile sim bills

imranpalmeera — Wed, 07 Aug 2024 12:10:03 GMT

How do I view my EE SIM card bill? I am trying to view it both on the website and in the App's manage sections, but there seem to be no options to view it. Also, how do I apply a cap? I have been charged and I do not know for what reason

Re: mobile sim bills

Alex_H — Wed, 07 Aug 2024 14:10:31 GMT

Hi @imranpalmeera,

Welcome to the EE Community 🙂

To view your bill in the EE app, once in the Manage section, the Billing option should show as the top left option, click that and it will then show a page with the amount of your most recent bill with a link to See your full mobile bill, if you click that it will take you to a summary of your latest bill and you can click on your number to view any additional charges. You can also click Download your bill to download the actual PDF of your bill to view.

For the website once logged in if you select Bills and Payments> See your full mobile bill> Then you will be on the summary page showing the breakdown of your most recent bill and you can also again click Download your Bill to view the full PDF of your bill.

In order to set a spend cap on your number, in the app if you click Manage, scroll down to the bottom and click Settings, then click Spend cap, you can then choose to set a cap. You can also text SPEND CAP to 150 to set a cap, the full details on how to set a cap and what exactly the cap does cover can be found on our page here How Do I Set Up and Manage Spend Cap? | Mobile Help | EE

I hope this helps 🙂

Alex

Re: mobile sim bills

imranpalmeera — Wed, 07 Aug 2024 14:20:05 GMT

Thank you Alex for prompt resonse,however i am not able to see any of those options you provided in web as well as in the EE app ,please look for attached screen shot after i logged in web. I do not see Bills and Payments option for me to select

Re: mobile sim bills

Alex_H — Wed, 07 Aug 2024 14:32:18 GMT

Based on that screenshot it would like like you do not currently have your mobile account linked to your online account. When you are logged into the app does it show any of your account details there or is it similarly showing the Link a product option?

If you click the option to link device, enter your number, are you able to link it up that way?

Re: mobile sim bills

imranpalmeera — Wed, 07 Aug 2024 14:50:27 GMT

I only have one sim with EE and i do not see any account details, all i can see is link your SIM

when i try to link my SIM i get an error saying my SIM is already linked

Re: mobile sim bills

Alex_H — Wed, 07 Aug 2024 15:09:30 GMT

Do you have another e-mail address you may have used to setup an account already that your number is linked to, as that message does suggest its linked to another online account already? If so I would try logging in on that account.

If not the best thing I can recommend is giving our team a call on 150, so we can access your account and run a check into the setup of your online account to help get it linked up. In the meantime you can also set up the spend cap texting SPEND CAP to 150 as I say to make sure that is in place if you have not done that already.

Alex

Re: mobile sim bills

XRaySpeX — Wed, 07 Aug 2024 20:21:47 GMT

Are you on contract or PAYG?