topic Upgrade Cancellation in Contracts & Billing

Upgrade Cancellation

Charlotte403 — Mon, 05 Aug 2024 10:12:26 GMT

I ordered an upgrade phone yesterday but then noticed that the line rental charge was not as i expected so a couple of hours later I cancelled the upgrade over the phone.

As the phone had not yet been despatched they diverted the phone back to them and i have checked the DPD tracking and can see it is being sent back to EE.

However I am still getting texts with my new contract details etc and I have also checked my EE account and can see that a new contract is in place and it says I have upgraded.

I was just wondering if anyone else has done this and how long it takes for your account to be updated and revert back to the original contract I was on. I don't want my next bill to be incorrect and end up paying for a service and phone and I don't actually have.

Thank you

Re: Upgrade Cancellation

Schockwave — Mon, 05 Aug 2024 11:24:33 GMT

Hello @Charlotte403 ,

Once the phone has been returned and logged as so, your account will revert back to the original contract, and any upfront costs will be returned also, within 7-10 working days of reverting contracts to the original contract.

Re: Upgrade Cancellation

Charlotte403 — Mon, 05 Aug 2024 11:23:51 GMT

110 days?

Re: Upgrade Cancellation

Schockwave — Mon, 05 Aug 2024 11:25:14 GMT

@Charlotte403 , that should have read 10 days, have now edited my post, sorry for the confusion.

Re: Upgrade Cancellation

Charlotte403 — Mon, 05 Aug 2024 11:44:08 GMT

ha ha no worries i got worried then.

Thanks for getting back to me that's great.