topic Re: Unable to buy sim only plan as an existing EE customer from EE Wbebsite ??? in Contracts & Billing

Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

Mukunda — Sun, 04 Aug 2024 07:53:23 GMT

Tried buying all rounder plan with one extra - £33 reduced to £20 . However, when you log in as ee customer, the page reverts back to home and can't proceed further. Is it a con or technical issue?

Re: Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

Mukunda — Sun, 04 Aug 2024 09:05:03 GMT

I have exactly the same issue - tried to buy sim only plan £33 All rounder with 1 extra reduced to £20 . It allows to put in the basket with discount of £9+£4=£13. However when you try to sign as existing customer, the goes to home page and no option to checkout???

Is this a technical issue with their Web site of misleading advertising?

Re: Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

chistery — Sun, 04 Aug 2024 09:18:21 GMT

It's a technical issue, it's been going on for years but they don't seem to want to fix it. I can't upgrade online either, it just goes round in circles or just errors. Calling is the only option, they won't fix their site.

Re: Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

Mukunda — Sun, 04 Aug 2024 09:46:28 GMT

Thank you. tried phoning gudes, all they are saying is that they can not sell the advertised deal but could offer the same deal for £23. It looks like misleading advert??

Re: Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

Chris_B — Sun, 04 Aug 2024 11:05:55 GMT

@Mukunda Try signing in first then see what available.

Re: Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

Mukunda — Sun, 04 Aug 2024 11:11:21 GMT

Thank you. I downloaded their app and signed in then put the deal on my basket. It still asks to sign in but no check out prompt

Re: Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

XRaySpeX — Sun, 04 Aug 2024 11:13:40 GMT

@Mukunda : Are you an existing EE mobile contract customer, not PAYG?

Re: Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

Chris_S — Sun, 04 Aug 2024 11:29:11 GMT

Hi @Mukunda If you can see the deal on our official EE website, then the deal will be a legitimate offer.

If the page can't proceed when you log in, we may have reached the maximum amount of lines that we can offer you.

I'd recommend giving our sales team a call on 150 from an EE phone so that they can give you some clarity on the situation.

Chris S

Re: Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

Mukunda — Sun, 04 Aug 2024 11:29:42 GMT

Hi,

Yes I am an existing EE pay monthly sim plan customer wanting an additional sim. I will try the number and let you know.

Re: Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

Mukunda — Sun, 04 Aug 2024 11:40:12 GMT

Hi Chris

Than you. The deal is in official EE website and i am a pay monthly sim only Customer and wanting to add an additional sim. As I mentioned before, no guides in EE Customer service are able to offer the advertised deal but they can offer for £23 which is £9 more than advertised.

Re: Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

Mukunda — Sun, 04 Aug 2024 11:52:10 GMT

Further to my above message:

The sim only deal is 25gb with 1 extra. The original cost £33 reduced to £20 (saving of £312 for new customers) but saving of another £6 with multi-line discount (total saving of £456 for existing customers)

Please validate yourself

Re: Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

Chris_S — Sun, 04 Aug 2024 11:58:47 GMT

@Mukunda It sounds like a great deal you've found there, we'd need to get access to your account to find out the reason why you're unable to add the extra line when you log in, so I'd defiantly recommend giving our sales team a call on 150 then options 1, 4 then 3

Re: Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

Mukunda — Sun, 04 Aug 2024 12:01:25 GMT

Thank you. I will try again and let you know the outcome.

Re: Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

Chris_S — Sun, 04 Aug 2024 12:47:17 GMT

@Mukunda Perfect, thank you.

Re: Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

Mukunda — Sun, 04 Aug 2024 13:17:21 GMT

Hi Chris

Sorted finally with a lot of resistance from the Guide. I still think that the Guides should be well informed and be knowledgeable abou what's on offer on their websites and also the Web site must be be able to deal with straightforward advertised deals. May be I am being a bit optimistic.

Thank you.

Re: Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

Debbie_G — Sun, 04 Aug 2024 13:50:17 GMT

Thanks for coming to the community and letting us know @Mukunda

I'm happy to hear you've been able to get this sorted.

Debbie 🙂

Re: Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

Mike20490420 — Wed, 16 Oct 2024 14:07:20 GMT

Instead of all this hassle wouldn't be easier to have a website that works? I've been experiencing this same issue with EE's website too.

Re: Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

cirexiunia — Tue, 03 Dec 2024 23:13:43 GMT

Same here cant buy extra sim, going in circles , so frustrating

Re: Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

Peter_W — Wed, 04 Dec 2024 10:02:36 GMT

Hey there @cirexiunia.

What's happening when you're trying to add this on, and do you want to take this as an additional line or an upgrade to an existing number?

Peter

Re: Unable to buy sim only plan as an existing EE customer from EE Wbebsite ???

cirexiunia — Wed, 04 Dec 2024 10:17:21 GMT

trying to add new sim only line, i got 2 already , and want to get one more,
its basically in the loop,
app or website does the same, going in circles then finally find sim only, choose the one i need, and its say log in to add to your account, once i click log, its going into home page of my account , nothing there, and everything repeats 😄
i think i need to ring them, but this shold not be this hard lol