topic Re: 2 bills for 1 mobile account, a usage bill and a flexplan bill why not one bill in Contracts & Billing

2 bills for 1 mobile account, a usage bill and a flexplan bill why not one bill

MADdog237 — Sun, 04 Aug 2024 12:58:53 GMT

I pay my mobile bill on the 26th monthly but EE has not collected for 2 months, today I paid 2 seperate bills by card 1 for usage and 1 for flexiplan. I was with BT and they collected 1 bill for the lot. Can EE tell me why they cannot be like BT afterall BT is their boss.

Re: 2 bills for 1 mobile account, a usage bill and a flexplan bill why not one bill

Chris_B — Sun, 04 Aug 2024 13:13:40 GMT

@MADdog237 Because it’s a flex tariff. Basically you’ll not get any price increase on the device tariff only the air time tariff. Did you not read any of the information about this when you took this out.

Once the device is paid off you’ll only be billed for the air time if you don’t upgrade as it’s 2 separate bills.

Re: 2 bills for 1 mobile account, a usage bill and a flexplan bill why not one bill

XRaySpeX — Sun, 04 Aug 2024 13:12:41 GMT

BT don't do Flex-pay plans. That's they're diff.

BT Group is the "boss" of BT & EE, both independent subsidiaries with their own products & prices & systems..