topic Re: Increase in monthly Bill in Contracts & Billing

Increase in monthly Bill

Dee1953 — Sat, 03 Aug 2024 13:15:04 GMT

Re: Increase in monthly Bill

Schockwave — Sat, 03 Aug 2024 13:22:33 GMT

Hello @Dee1953 ,

Welcome to the community,

I would suggest you have a look at the breakdown of your bill to see why it has increased, there is nothing we can do here, you would otherwise have to speak to customer service about this, as there is no account access and we have no idea who you are.

Re: Increase in monthly Bill

Dee1953 — Sat, 03 Aug 2024 13:26:48 GMT

Ok will do on Monday. Surprised there is no one to speak to over a weekend
when people are off !

Re: Increase in monthly Bill

Schockwave — Sat, 03 Aug 2024 13:29:47 GMT

@Dee1953 , you can speak to customer service, they are there until 20.00 hours, I believe it is, they may just be busy with other customers, as not all will be working as it is the weekend, but worth a try.

Re: Increase in monthly Bill

Dee1953 — Sat, 03 Aug 2024 13:41:48 GMT

Thank you. They are closed over the weekend. You would of thought they
would be open ! Not good customer service .

Re: Increase in monthly Bill

Schockwave — Sat, 03 Aug 2024 14:03:05 GMT

@Dee1953 , you are wrong, here is the link:

https://ee.co.uk/contact-ee/account-billing/mobile-phone

Open from 0800-20.00 hours. Not sure why you have not seen this and think they are not open, this is for Saturday and Sunday, week days are longer in the evenings.