topic Re: EE deliberately evading cancellations - avoiding any customer leaving in Contracts & Billing

EE deliberately evading cancellations - avoiding any customer leaving

helen2023 — Sat, 03 Aug 2024 04:26:24 GMT

Account number ********* EE YOU are criminal. They already have been fined by OFCOM. Further to my formal complaints, they did not respond, only acknowledged my complaint. I have evidence of my continual attempts to cancel contract and billing ( after my 24 months contract had expired ) and them confirming only to bill me again - I have many screenshots and calls failed as any option to speak to cancellation team led to being on hold then it cutting off, every time, criminal yes. . I am out of my contract period and this is a deliberate breach of the law. I moved abroad I do not want to port my number, that was one excuse they tried that I hadn't used the PUK code. I have confirmed I didn't want to port it many times. Wasted my time, stolen my money - watch me also report widely in the press. I have many contacts. I have many screenshots of you confirming my cancellation requests because I moved abroad. I want a refund and compensation. Helen

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: EE deliberately evading cancellations - avoiding any customer leaving

helen2023 — Sat, 03 Aug 2024 06:39:16 GMT

Account number *******

EE YOU are criminal. They already have been fined by OFCOM. Further to my formal complaints, they did not respond, only acknowledged my complaint. I have evidence of my continual attempts to cancel contract and billing ( after my 24 months contract had expired ) and them confirming only to bill me again - I have many screenshots and calls failed as any option to speak to cancellation team led to being on hold then it cutting off, every time, criminal yes. . I am out of my contract period and this is a deliberate breach of the law. I moved abroad I do not want to port my number, that was one excuse they tried that I hadn't used the PUK code. I have confirmed I didn't want to port it many times. Wasted my time, stolen my money - watch me also report widely in the press. I have many contacts. I have many screenshots of you confirming my cancellation requests because I moved abroad. I want a refund and compesation. Helen

Mod edit: [please don't post personal information on the community].

Re: EE deliberately evading cancellations - avoiding any customer leaving

Chris_B — Fri, 02 Aug 2024 22:43:02 GMT

@helen2023 This is a public forum not customer services and you do not post private info on the internet ie the account number. If you still can edit the post and remove it or you’ll have to wait for it to be moderated. This could put you at risk of scams and you’ll no doubt blame EE for this.

Re: EE deliberately evading cancellations - avoiding any customer leaving

Katie_B — Sat, 03 Aug 2024 06:45:16 GMT

Hello @helen2023.

Welcome to the EE Community.

I am sorry to hear that your account has not been closed.

When was the last time you spoke with our customer care team and what was advised on that call?

Has this been looked into by a manager?

Speak soon,

Katie