topic Recover number and mobile plan in Contracts & Billing

Recover number and mobile plan

pei — Sat, 03 Aug 2024 02:31:13 GMT

Hi, I’ve recently (about two weeks ago) cancelled my mobile plan. However, I need it urgently now to receive an access code for resetting an important password. I was wondering would it be possible to recover this number? Also, I’m currently outside of the UK. If the number can be recovered, would my old SIM card work or will I be send a new one?

Many thanks

Re: Recover number and mobile plan

Katie_B — Sat, 03 Aug 2024 08:51:19 GMT

Hello @pei.

Thanks for coming here.

Has your account been closed or have you just placed your notice two weeks ago?

Katie

Re: Recover number and mobile plan

pei — Sat, 03 Aug 2024 08:53:27 GMT

Hi Katie,

Thank you for replying. I think I’ve closed my account.

Re: Recover number and mobile plan

Katie_B — Sat, 03 Aug 2024 09:06:42 GMT

Hi @pei.

If your account has been closed, I don't believe this can be reactivated to access a code.

Katie

Re: Recover number and mobile plan

pei — Thu, 08 Aug 2024 11:11:04 GMT

Hi Katie,

I’m not too sure if my account has been closed or not. I canceled my plan via the message function while I still had my number. If my account has not been closed, what can I do to retrieve my number? Could I communicate with anyone online instead of calling (as I’m abroad at the moment)?

Thank you.

Re: Recover number and mobile plan

Katie_B — Thu, 08 Aug 2024 11:22:12 GMT

Hi @pei.

To close an account a 30 day notice would need to be provided to our customer care team on 150.

Alternatively, you can request a PAC code via text, however, your PAC code would need to be provided to a new UK provider for the account to close.

If these have not been done, it is likely your account is still active.

Do you have access to Skype?

Katie

Re: Recover number and mobile plan

pei — Thu, 08 Aug 2024 11:23:50 GMT

Hi Katie,

Yes, I do have access to Skype!

Re: Recover number and mobile plan

Katie_B — Thu, 08 Aug 2024 11:30:57 GMT

I'd recommend trying to call us on 0800 956 6000 through Skype @pei.

Katie

Re: Recover number and mobile plan

XRaySpeX — Fri, 09 Aug 2024 21:01:22 GMT

You can't cancel a plan via any message function. You needed to phone CS & give 30 days notice.