topic Re: apple watch in Contracts & Billing

apple watch

Kylerowlands01 — Fri, 02 Aug 2024 14:30:40 GMT

Today I found out I have been getting billed for an Apple Watch that I was told I was receiving free of charge due to asking for military discount in store and them saying they can’t do that in store so have the Apple Watch instead… I want to see my contract that I signed in store as I know there is no Apple Watch on there just the mobile phone I use.

Re: apple watch

Rach_H — Fri, 02 Aug 2024 15:24:40 GMT

Hi @Kylerowlands01,

We want to make sure you get exactly what you expect from your plan, so I understand your concern.

I'd recommend popping back to the store, who can help you with this, or calling our team on 150 and they might have access to view this.

Rach

Re: apple watch

Chris_B — Fri, 02 Aug 2024 17:33:37 GMT

@Kylerowlands01 You was miss sold this as the watch was free as in no charge for it but the air time contract is a paid contract. it has a data allowance and is a separate contract to your phone contract.
You can still apply your discount to your phone contract as you have 30 days to get this added but only if you call customer services.