topic Re: EE Credit note- how to view it in my account in Contracts & Billing

EE Credit note- how to view it in my account

ACP4 — Thu, 01 Aug 2024 10:16:44 GMT

I was offered a credit note to compensate for an error in my order set up. I received an email from EE saying that 'Thanks for getting in touch. We've added a £xx credit to your next bill. You don't need to do anything; we'll add it automatically'. However I cannot find a way to view this credit added to my account anywhere using the EE app or logging into my EE account via a browser. Would be great if someone with a similar experience could help out.

thanks

Re: EE Credit note- how to view it in my account

XRaySpeX — Thu, 01 Aug 2024 10:50:03 GMT

As said, it will appear in your next bill & auto used as a credit towards that bill. You won't see it until then.

Re: EE Credit note- how to view it in my account

Robbie71 — Fri, 02 Aug 2024 12:00:35 GMT

Hi,

I've received a credit note too. I logged into my account via web browser and the credit note in found on the invoices page. You can download the credit note. On the app, if you click on download an invoice, there's a tab at the top to see credit notes.