topic Can’t buy more contracts in Contracts & Billing

Can’t buy more contracts

DW751 — Wed, 31 Jul 2024 18:14:32 GMT

I’ve just moved one sim from Sky to EE. I want to move 3 more sims and sign up to a new mobile and sim contract however my account says I can’t buy anything else at this time. Call times for support is 45 minutes. Never known a. Company where it is so difficult to buy anything from. Ridiculous. Any idea how long I will need to wait before I can. I may just go to Vodafone now for the other contracts as I can buy them now without all this hassle

Re: Can’t buy more contracts

DW751 — Tue, 30 Jul 2024 05:53:24 GMT

I’m going through exactly the same scenario now pretty much word for word so they obviously haven’t rectified anything.

Re: Can’t buy more contracts

Leanne_T — Tue, 30 Jul 2024 09:28:28 GMT

Hi @DW751

Thanks for coming to the community.

Have you been advised you are not eligible for Flex Pay?

Has the order been cancelled and you are waiting for a refund?

Leanne 🙂

Re: Can’t buy more contracts

DW751 — Wed, 31 Jul 2024 05:23:14 GMT

Yes that’s what they said. Can you cancel the order and issue a refund please.

Re: Can’t buy more contracts

Debbie_G — Wed, 31 Jul 2024 14:16:59 GMT

Hi @DW751

Thank you for messaging back.

If you give our guides a call on 150, they will be able to help you with the cancellation and the refund.

Debbie 🙂

Re: Can’t buy more contracts

Katie_B — Thu, 01 Aug 2024 09:35:06 GMT

Hello @DW751.

Thanks for coming back here.

This could be because you are new to EE.

Our customer care team will be able to check if your account is eligible for additional lines at this time.

Please continue to hold to speak with them and one of our agents will be with you as soon as possible.

Katie