topic Unable to update payment card/method in Contracts & Billing

Unable to update payment card/method

sarahnewinv — Wed, 31 Jul 2024 07:58:50 GMT

Had a notification that my card had expired - which it had. Trying to update the info on the website (I dont use the EE app) and it's failing to update. Also the website seems really slow and buggy? Also the main telephone number for EE customer services (if not 150) does not work!! It's an incorrect number.

Re: Unable to update payment card/method

XRaySpeX — Wed, 31 Jul 2024 13:19:58 GMT

@sarahnewinv : Are you on PAYG? Contracts are not paid by remembered bank cards.

Re: Unable to update payment card/method

Rach_H — Wed, 31 Jul 2024 13:59:39 GMT

Hi @sarahnewinv,

Welcome to the Community!

We want to make sure that making payments are as straightforward as possible for you, so I'd love to help. Have you tried clearing your cookies and cache, and is this still happening if you switch to a different browser?

Rach