topic Re: Billing in Contracts & Billing

Billing

VFeeley1977 — Sat, 27 Jul 2024 10:58:01 GMT

Hi I need to get a number from my call history

Schockwave — Sat, 27 Jul 2024 11:14:37 GMT

@VFeeley1977 Have you checked your call history?

Unless you have itemised billing, then EE will not be able to supply it, except by submitting a SAR I believe it is called.

bristolian — Sat, 27 Jul 2024 11:29:06 GMT

Your phone's call log shows your call history. Otherwise, if this is an outgoing call, you can submit an SAR.

Dilly201825 — Tue, 30 Jul 2024 09:37:07 GMT

From 10 November to 10 December

Leanne_T — Tue, 30 Jul 2024 09:48:26 GMT

Thanks for coming to the community 🙂

Was the call chargeable?

Do you currently have itemised billing set up? This would be needed for inclusive calls to show on your bill.

If not, you can view calls in your device call log.

Leanne.

Dilly201825 — Tue, 30 Jul 2024 09:53:48 GMT

I can't open

Leanne_T — Tue, 30 Jul 2024 09:59:09 GMT

Are you unable to view the bills online or the EE app for the months you need?

You can find details on downloading and viewing the bill on our Viewing Your Monthly EE Bill Help page.

Leanne.