topic Missing mobile contract from EE account in Contracts & Billing

Missing mobile contract from EE account

kfagan_2010 — Tue, 30 Jul 2024 08:04:51 GMT

I have an EE mobile contract (18mon+) and recently got a broadband contract (Jun 24') but when logging into my account I only see the broadband contract listed - I can't see the mobile contract whatsoever. How can I link these two into the same account, I've used the same email address for both mind you..

Re: Missing mobile contract from EE account

Katie_B — Tue, 30 Jul 2024 10:59:57 GMT

Hi @kfagan_2010

Welcome to the community.

Within your EE online account there should be an option to link a product. This means you can manage your broadband and mobile under the same logins.

Katie

Re: Missing mobile contract from EE account

XRaySpeX — Tue, 30 Jul 2024 11:47:15 GMT

In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE mobile or SIM.