topic Re: Billing in Contracts & Billing

Billing

Pw9641 — Sun, 28 Jul 2024 21:42:15 GMT

Received a email saying July payment has not been processed but my bank account says different

Re: Billing

Katie_B — Mon, 29 Jul 2024 07:35:49 GMT

Hello @Pw9641.

Welcome to the EE Community.

When was your payment taken from your bank?

Is it showing as pending?

Katie

Re: Billing

Pw9641 — Mon, 29 Jul 2024 12:17:15 GMT

Hi it was taken 17th July thanks Paul
Sent from my iPhone

Re: Billing

Katie_B — Mon, 29 Jul 2024 12:18:34 GMT

Thanks for getting back to me @Pw9641.

Do you have any other EE accounts such as Home Broadband?

Katie

Re: Billing

Pw9641 — Mon, 29 Jul 2024 16:37:15 GMT

Hi Katie no nothing else thanks Paul
Sent from my iPhone

Re: Billing

Leanne_T — Tue, 30 Jul 2024 10:35:57 GMT

Thanks for coming back to us @Pw9641
Could you text BILL to 150, does this confirm the bill has been paid?
The email you've received, is the senders address a genuine EE Email address you've previously received emails from?
Leanne 🙂