topic I want to leave EE in Contracts & Billing

I want to leave EE

Elizamoncreiffe — Sun, 28 Jul 2024 23:50:48 GMT

I just got charged 157 pounds! They said they were decreasing my bill

why was it so big ?!

Re: I want to leave EE

XRaySpeX — Mon, 29 Jul 2024 00:38:13 GMT

@Elizamoncreiffe : If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

Re: I want to leave EE

Schockwave — Mon, 29 Jul 2024 09:14:35 GMT

@Elizamoncreiffe , you will need to check your bill and see what the charges are for, also you can ring customer service to find out and speak to them about why you are being charged that amount, nothing we can do here, no account access, no idea who you are, this is a public forum.

Re: I want to leave EE

Grem — Tue, 10 Sep 2024 16:05:51 GMT

Refuse to pay it.

Re: I want to leave EE

Schockwave — Wed, 11 Sep 2024 10:28:55 GMT

Hello @Grem ,

Welcome to the community,

If you refuse to pay, then you will get a bad credit rating and EE will pass it on to the debt collection agency, so I would think again.

Why do you refuse to pay, if you signed a contract, then you have to pay the monthly bill, you need to read the terms and conditions of your contract.