topic Re: Pay bill in Contracts & Billing

Re: Pay bill

Kelz20088 — Tue, 23 Jul 2024 09:29:26 GMT

Hi can you help ,IV got charges outside my plan but their is no option to pay them charges on the app from what I can see

Re: Re: Pay bill

Katie_B — Tue, 23 Jul 2024 09:38:00 GMT

Hi @Kelz20088.

Any out of allowance charges will be applied to your next bill.

Do you pay via Direct Debit?

Katie

Re: Re: Pay bill

Jones2475 — Tue, 23 Jul 2024 09:43:51 GMT

I do but I pay on app 2

Re: Re: Pay bill

Kelz20088 — Tue, 23 Jul 2024 09:48:51 GMT

Yeah I pay by direct debit ,but I got a text saying my outbound calls and
text have have being paused because I have gone out my allowance
accidentally ,IV tried to pay online but won't allow it I need my services
back because I can't even ring up my phone is broke atm says will be added
to august bill but I think because I have gone way out of my allowances
they have stop my calls and text , anything you can do here ?

Re: Re: Pay bill

Leanne_T — Tue, 23 Jul 2024 10:27:13 GMT

Hi there @Kelz20088

Thanks for coming back to us.

I am sorry we have no account access on the community.

You would need to call us from any other phone and the team will help you get this sorted. Please see our Contact EE page for contact details.

Leanne.