topic Re: Re: Online chat service in Contracts & Billing

Re: Online chat service

Ezramercan123 — Tue, 23 Jul 2024 12:16:20 GMT

I have a joint account with my daughter, but I am the account holder. I would like to remove my daughter Number what can I do?

Re: Re: Online chat service

Leanne_T — Tue, 23 Jul 2024 14:00:21 GMT

Hi there @Ezramercan123

Thanks for coming to the community 🙂

If you give us a call on 150, the team can look at removing the number for you and go through options if she would like to transfer the number into her name.

Thanks 🙂

Leanne.

Re: Re: Online chat service

Ezramercan123 — Thu, 25 Jul 2024 04:43:43 GMT

I am currently abroad
My daughter got another number

Re: Re: Online chat service

Leanne_T — Thu, 25 Jul 2024 08:50:44 GMT

Hi @Ezramercan123

Would you like to cancel the number?

Does your Daughter want to keep her number and transfer this into her name on a new EE account?

Leanne.

Re: Re: Online chat service

Ezramercan123 — Thu, 25 Jul 2024 09:02:05 GMT

Yes I would Like to cancel the number

this is the number ***********

she doesn’t want to keep her number

[mod edit: removed personal details from the forum]

Re: Re: Online chat service

Leanne_T — Thu, 25 Jul 2024 09:03:18 GMT

Hi @Ezramercan123

Sorry we are unable to cancel the number on the community.

To cancel a number on contract you would need to call us and request the cancellation.

For contact details to use from abroad, please see our Contact EE page.

Leanne.