topic Struggling to pay my mobile bill in Contracts & Billing

Struggling to pay my mobile bill

Jarvo79 — Tue, 23 Jul 2024 21:20:03 GMT

I am struggling with my mental health at the moment and I’m going through a difficult time, I always put money into my Mum’s bank account to pay for my mobile bill, I have never been late with a payment but I would appreciate it if you could give me some extra time to pay and get myself back on track, I really need my phone so please don’t cut it off, you will be paid. Thank you so very much for your time and support.

Kind regards
Stuart Jarvis

Re: Struggling to pay my mobile bill

bristolian — Tue, 23 Jul 2024 21:35:00 GMT

There is no account access on this public forum, you should contact EE CS ASAP to discuss your individual circumstances.

https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill

Re: Struggling to pay my mobile bill

Leanne_T — Wed, 24 Jul 2024 06:50:03 GMT

Hi there @Jarvo79

Thanks for coming to the community.

I am very sorry to hear you are going through a difficult time at the moment.

We are here to support you through difficult times, please give us a call on 150 from your EE phone or 0800 956 6000 and our mobile guides will certainly see what they can do to help.

For more support please see our Help if you have problems paying your bill, Help page.

Leanne.

Re: Struggling to pay my mobile bill

Scotty234 — Fri, 11 Apr 2025 22:30:04 GMT

Hi guys

i should be able to pay my bills in the next 2 weeks. I am very close to a new job and need my phone just now

is this ok ?

scott ***************

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Struggling to pay my mobile bill

Christopher_G — Sat, 12 Apr 2025 06:59:10 GMT

Hi @Scotty234

Welcome to the community.

If you have a chat with our Customer Support team, they'll do their best to help you with this. Hope you get sorted.

Chris