topic Re: EE Spamming me with bill emails in Contracts & Billing

EE Spamming me with bill emails

norwoody — Tue, 23 Jul 2024 16:15:59 GMT

Hi,

I seem to be getting loads of emails from EE telling me my broadband bill is ready. First one was sent at 11:26am and since then I've been getting emails roughly every hour with the same information. Can someone take a look? I got the message the first time around 😅

Re: EE Spamming me with bill emails

norwoody — Tue, 23 Jul 2024 16:17:43 GMT

Just to add I'm also getting SMS messages with the same frequency.

Re: EE Spamming me with bill emails

Katie_B — Tue, 23 Jul 2024 16:39:12 GMT

Hi @norwoody.

Thanks for flagging this with us.

I have sent you a private message for more details.

Katie

Re: EE Spamming me with bill emails

norwoody — Tue, 23 Jul 2024 16:46:24 GMT

Thanks @Katie_B - sent details across now.

Re: EE Spamming me with bill emails

Sam927 — Tue, 23 Jul 2024 17:23:14 GMT

I am also getting these emails and text messages every hour, 7 so far today that started at a similar time.

Re: EE Spamming me with bill emails

Katie_B — Tue, 23 Jul 2024 17:47:55 GMT

Hi @Sam927.

Thanks for flagging this.

When you have a moment please check your inbox.

Katie

Re: EE Spamming me with bill emails

Elephant16 — Tue, 23 Jul 2024 18:18:17 GMT

Yes, me too have been receiving the same amount of emails and texts today??

Re: EE Spamming me with bill emails

GhostAno — Tue, 23 Jul 2024 19:10:56 GMT

I have also been getting these emails and SMS messages every 30mins to an hour.

Re: EE Spamming me with bill emails

TheDJRoach — Tue, 23 Jul 2024 19:13:15 GMT

I am also getting emails and SMS about every hour

Re: EE Spamming me with bill emails

Leanne_T — Wed, 24 Jul 2024 09:31:37 GMT

Thanks for coming here and letting us know @Elephant16 @GhostAno @TheDJRoach

I have sent you a message on here 🙂

Leanne.

Re: EE Spamming me with bill emails

TeamGB — Sun, 02 Feb 2025 08:41:18 GMT

Same here. I don’t need a text or email reminding me

Re: EE Spamming me with bill emails

Kenza2 — Thu, 10 Jul 2025 14:10:47 GMT

me too!

Re: EE Spamming me with bill emails

Kenza2 — Thu, 10 Jul 2025 14:11:07 GMT

Can i get help also with this please?

Re: EE Spamming me with bill emails

Rach_H — Thu, 10 Jul 2025 17:31:50 GMT

Hi @Kenza2,

Welcome to the Community!

I'm sorry to hear this is happening. Are you also receiving emails every hour?

Rach

Re: EE Spamming me with bill emails

Chris_B — Thu, 10 Jul 2025 19:13:06 GMT

@Rach_H Got 3 texts myself, 2 literally together then 1 an hour and half later and the usual 1 email.

Re: EE Spamming me with bill emails

Katie_B — Fri, 11 Jul 2025 07:16:53 GMT

Thanks for letting us know @Chris_B.

When did you receive these notifications?

Have you received anymore since your post?

I'd love to see if I can get this looked into.

Katie

Re: EE Spamming me with bill emails

Chris_B — Fri, 11 Jul 2025 18:31:30 GMT

@Katie_B All received yesterday and no more since.

Re: EE Spamming me with bill emails

Lesley_W — Sat, 12 Jul 2025 09:42:53 GMT

Thanks for that @Chris_B

I've flagged this with the relevant team 🙂

Lesley