topic Re: Debt been written off in Contracts & Billing

Debt been written off

Ninjadork — Tue, 23 Jul 2024 00:25:03 GMT

So I was informed by my DMP provider that my DCA is no longer dealing with my account and to contact them to find out where it’s gone. I did this and they couldn’t find anything so advised me to contact EE. When I did they advised me that as of April this year the debt was written off and there is no longer anything to pay. Now my question is if that’s the case and if was written off 3 months ago then why is it still showing as outstanding on my credit file?

Re: Debt been written off

Chris_B — Tue, 23 Jul 2024 07:25:35 GMT

@Ninjadork Because your credit file will take awhile to up to date.

Re: Debt been written off

Leanne_T — Tue, 23 Jul 2024 08:04:20 GMT

Morning @Ninjadork

Thanks for coming to the community.

You can find ways to query your credit file in our Credit Files Explained | Late Payment Help Help page.

Leanne 🙂