topic billing in Contracts & Billing

billing

callumdunn80 — Mon, 22 Jul 2024 13:49:17 GMT

i paid my bill last week on the app before receiving an error message about my payment not being taken but my bank account was charged anyway so i chose to ignore it assuming my bill was paid. my data has just been cut off leaving me wondering why as my money has been taken according to my bank statement

Re: billing

Katie_B — Mon, 22 Jul 2024 15:44:52 GMT

Hi @callumdunn80.

Thanks for coming here.

I am sorry to hear this.

Are you able to make calls and texts OK?

Have you received a text about a balance on your account?

Katie

Re: billing

callumdunn80 — Mon, 22 Jul 2024 15:52:48 GMT

no i am unable to text or call and i didnt get either an email or or text saying payment was made despite being charged

Re: billing

Katie_B — Mon, 22 Jul 2024 15:55:37 GMT

Thanks for confirming @callumdunn80.

Are you aware of anyone else in the area experiencing this?

Katie

Re: billing

callumdunn80 — Mon, 22 Jul 2024 16:04:30 GMT

no it was only me as far as im aware. but its been a week now since my payment was taken so im starting to get worried that the money has been lost

Re: billing

Katie_B — Mon, 22 Jul 2024 16:17:26 GMT

Hi @callumdunn80.

Do you have access to another phone to call our customer care team?

We have no account access here on the community to look into this further.

Katie