topic EE VAT Invoices required in Contracts & Billing

EE VAT Invoices required

MCP3 — Mon, 22 Jul 2024 11:29:11 GMT

My Account No. *********

I want Vat invoices from Apr - July 2024

[mod edit: personal details removed from the public forum]

Re: EE VAT Invoices required

Schockwave — Mon, 22 Jul 2024 11:21:01 GMT

Hello @MCP3 ,

Welcome to the community,

This is a public forum where everyone can see your personal details, please do not enter any personal detaiis here.

You will have to ring customer service if they can do this for you, we have no way of knowing who you are and no account access.

Re: EE VAT Invoices required

XRaySpeX — Mon, 22 Jul 2024 12:37:09 GMT

@MCP3 : You'll only get VAT receipts if you're in a business contract.

Re: EE VAT Invoices required

johnyb33 — Sun, 25 Aug 2024 19:48:32 GMT

Are you not legally bound to provide VAT invoices as you are including VAT and are VAT registered ?

Re: EE VAT Invoices required

XRaySpeX — Sun, 25 Aug 2024 21:00:39 GMT

@johnyb33 : But are you VAT registered? If not, EE is not obliged to issue you with VAT receipts. If you are you need to be on a business a/c, not a consumer a/c.

Re: EE VAT Invoices required

FTP300w — Fri, 30 Aug 2024 12:44:33 GMT

I've just noticed my bills now don't show the VAT amount. Really unhelpful EE...

So if I do switch to a business account, do my contract/addons etc stay the same (I currently get Discovery+ as a free add-on) or do I need to start a new contract on a business tariff and loose Discovery+?

Re: EE VAT Invoices required

johnyb33 — Fri, 30 Aug 2024 14:31:54 GMT

I cant agree their as what happens when you are buying say a new kitchen does not the contractor hand you a VAT bill. In any case I have spoken to other providers and who say its no problem and in fact have since spoken to EE who have agreed on the phone to send back dated VAT invoices whether that transpires is another matter as EE dont have a track record of keeping promises as far as I am concerned .

If VAT is included then they are obliged to provide it and I bet that a business acccount is more expensive .

Re: EE VAT Invoices required

johnyb33 — Fri, 30 Aug 2024 14:47:13 GMT

Justb to add to my earlier comment my broadband is partially paid by my Company as I work from home so like other expenses I submit VAT receipts ranginmg anything from spare parts tools etc and these MUST be VAT receipts so why should EE be different to everyone else ???

Re: EE VAT Invoices required

Schockwave — Fri, 30 Aug 2024 16:09:15 GMT

Hello @FTP300w ,

Welcome to the community,

I would suggest you speak to customer service about that, but I suspect it should stay the same, but they will be able to let you know.

Re: EE VAT Invoices required

Schockwave — Fri, 30 Aug 2024 16:12:28 GMT

Hello @johnyb33 ,

Welcome to the community,

I would suggest you either discuss this with customer service or take a look at business deals to see what you get and how much it costs for a business account.

They do not have to provide VAT in a personal account if you need VAT, then you will have to go with a business account or discuss it with them.

Re: EE VAT Invoices required

johnyb33 — Fri, 30 Aug 2024 16:39:06 GMT

You can see the situation they may not have to supply a VAT invoice I(I wonder what HMRC have to say about that) but do you not agree it would be helpful and good customer service to provide this as your competitors appear to do. Furthermore what is the problem with providing a simple document like this I wonder the true reason ?? . You purchase any service or goods and if VAT is included then you get a VAT receipt.