topic Re: Extra Charged per month in Contracts & Billing

Extra Charged per month

aqsakhan — Mon, 22 Jul 2024 06:21:02 GMT

I am paying £24 per month which is completely shocking. I have been contacted by CS and been told that issue is going to be resolved but it never happened. Initially I was told that I will be paying £9.50 and each month now you are deducting £24.00. Absolutely unhappy.

Re: Extra Charged per month

aqsakhan — Mon, 22 Jul 2024 06:24:32 GMT

Same happening to me for the last 2 months. EE CS contacts me and I tell them the issue and they say they are gonna resolve it but again I have just paid a great amount. It's shocking

Re: Extra Charged per month

Leanne_T — Mon, 22 Jul 2024 08:01:58 GMT

Hi @aqsakhan

Thanks for coming here 🙂

Do you have any extra charges showing on your bill?

How much does your plan show as on the bill?

Thanks.

Leanne.

Re: Extra Charged per month

aqsakhan — Mon, 22 Jul 2024 11:39:56 GMT

I don't know where to check the bills. I was contacted by CS and they set a direct debit from my account. I was told it's gonna be £9.50 but my direct has been set for £24.00 which I have been paying for 2 months now. I am so frustrated now.

I have told this to CS for quite few times. They say it's now resolved and they have reset to £9.50 but it never happened.

I am totally unhappy with the service.

Re: Extra Charged per month

Leanne_T — Mon, 22 Jul 2024 11:51:52 GMT

Hi @aqsakhan

You can view the bills in your EE account online or the EE app, if you have not registered for an EE account please see our Register for an EE ID page.

If you wish to discuss your account and the charges, please call us again on 150 and the team will have access to your account history to help you further 🙂

Leanne.