topic Re: leaveing ee in Contracts & Billing

leaveing ee

steviebatt — Fri, 19 Jul 2024 17:10:38 GMT

i stevieb att here#

we only been with ee month. we found it wasnt that6 good the pay out etc

weelthey ex spect us to pay 850 as we leaveing

no way we going to pay for there service can we do anything

thanks

Re: leaveing ee

Chris_B — Fri, 19 Jul 2024 17:33:00 GMT

@steviebatt No, you agreed to a contract and that contract now has to be paid.

You had 14 days from getting this contract if this was a online or phone sale to call customer services and tell them you don’t want it after 14 days you don’t have any right to terminate without paying the contract cost that you agreed to pay.

If this was a store sale you have no right to return. You did have a right to return within 14 days due to signal issues but it’s been a month to unfortunately there’s nothing you can do except pay off the contract.

Re: leaveing ee

Schockwave — Sat, 20 Jul 2024 11:07:19 GMT

@steviebatt , is the signal bad in one place? If so, please go here where you can register, report and receive updates:

https://ee.co.uk/help/mobile-coverage-checker

Re: leaveing ee

bristolian — Sat, 20 Jul 2024 11:57:47 GMT

Is this regarding EE's mobile network or fixed-line broadband?