topic Re: Billing higher than plan in Contracts & Billing

Billing higher than plan

HelenaRB — Mon, 15 Jul 2024 19:33:28 GMT

Hi all,

wondered if anyone had any thoughts on the below. My bill really is rediculous for what I get, this is sim only, and the data runs out every month. Any thoughts on why I am also being charged more than the £9.99 and £24 agreed costs?

Seems to me that I'm owed a refund?

Many thanks,

helena

Re: Billing higher than plan

XRaySpeX — Mon, 15 Jul 2024 19:44:59 GMT

Is this your 1st bill? Was it posted about 12 days after you started? If so, you are paying for those prior days as well as a month in advance. Your next bills should be back to normal.

Re: Billing higher than plan

bristolian — Mon, 15 Jul 2024 21:04:30 GMT

Your full bill breakdown should confirm the dates theory that has been explained above, I suspect you're only looking at the summary bill via the app.

Check which date you connected to EE, and which date in the month your bills are being produced?

Re: Billing higher than plan

HelenaRB — Mon, 15 Jul 2024 21:44:13 GMT

Hey,

Thanks for your reply. No, unfortunately I've had this contract for about 5 year now but truthfully and embarrassingly only just realised how bad it is.

This is roughly the same cost every month.

thanks,

helena

Re: Billing higher than plan

HelenaRB — Mon, 15 Jul 2024 21:46:58 GMT

Hi,

Thanks for your reply. Unfortunately, as I have noted to xrayspex, it's an old contract and this is the same every month. I should have ungraded my contract a long time ago, but don't think that it's right for EE to have been charging above their own rates. If this is correct.

Thanks,

helena

Re: Billing higher than plan

chistery — Mon, 15 Jul 2024 22:03:40 GMT

£24 is the price the plan started at, but over the years it will have increased yearly and whilst the plan name stays the same, the price goes up. The same with add-ons.

Re: Billing higher than plan

HelenaRB — Mon, 15 Jul 2024 22:09:59 GMT

Thanks, that makes sense. Still a crazy price for 3GB of data...

oh well!

Re: Billing higher than plan

XRaySpeX — Mon, 15 Jul 2024 22:15:58 GMT

Ah, 5 years! You've had a no. of annual CPI + 3.9% contractual price increases over that time. You are now being billed about 40% more than the original prices. The CPI+ 3.9 % price increase this year was 7.9% & last year was 14.4%. Those 2 alone will account for 23.5% of the increase. I can't remember the previous year, 2022, but it was about 10% making the total increase about 35.8%. Which about checks!

Re: Billing higher than plan

bristolian — Tue, 16 Jul 2024 07:22:53 GMT

@HelenaRB wrote:

Still a crazy price for 3GB of data...

I suspect you're on a 30day notice SIM-only, thus have no minimum term period.

Better value will always be obtained from a 12 or 24month minimum-term.

Re: Billing higher than plan

HelenaRB — Tue, 16 Jul 2024 16:39:38 GMT

That'll be it! 🙂 Thanks for the help!

Re: Billing higher than plan

XRaySpeX — Tue, 16 Jul 2024 16:40:40 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.