topic Re: Double data in Contracts & Billing

Double data

RuthieW — Sun, 14 Jul 2024 13:03:59 GMT

When sorting my upgrade recently I was offered double data as we have our broadband with BT and I have two plans, one for a phone and one for mobile broadband. This is not appearing on my latest bill. What can I do to get this sorted?

Re: Double data

Leanne_T — Sun, 14 Jul 2024 14:47:16 GMT

Hi there @RuthieW

Thanks for coming here 🙂

The terms advise, 'Available to selected new and existing EE customers on a pay monthly handset plan or selected SIM only phone plans who also have an existing eligible BT Broadband Plan. Both accounts need to be registered to the same account holder at the same address to benefit from a double data boost on their registered EE Plan'.

Full details and the terms and conditions can be found on the BT and EE are coming together to give you more page.

Thanks 🙂

Leanne.

Re: Double data

RuthieW — Sun, 14 Jul 2024 15:00:47 GMT

Hi, I passed on all the details when I was on the phone upgrading and was
told it was all fine.
It was confirmed to me that I would get double data.
Ruth

Re: Double data

Katie_B — Mon, 15 Jul 2024 06:21:58 GMT

Hi @RuthieW.

To get this looked into further please give us a call on 150.

Katie

Re: Double data

RuthieW — Mon, 15 Jul 2024 08:31:03 GMT

Hi

Thanks for the reply Im pleased to say this is now resolved. Thanks

Ruth Walkden

Re: Double data

Katie_B — Mon, 15 Jul 2024 09:07:46 GMT

That's great to hear @RuthieW.

Have a great day!

Katie