topic Re: Late payment but it’s not in Contracts & Billing

Late payment but it’s not

Andyess — Sat, 13 Jul 2024 17:21:17 GMT

EE sent me a threatening letter yesterday saying I had closed my mobile account and I owed them money. The fact is they did not set the account up correctly when I transferred from BT. EE changed my account number and this has been paid by direct debit and is fully paid and up to date.

EE admitted on the phone that it is their error, as they admitted this I asked for the copy of the call as I have no confidence that this will go away as they said it will. I have written to EE asking for compensation as my change over from BT has been a nightmare.

Am I the only one having this problem?

Re: Late payment but it’s not

Chris_B — Sat, 13 Jul 2024 21:14:53 GMT

@Andyess Compensation for what exactly ? Issue can happen and EE have admitted it was their fault when you called and hopefully has been resolved now.

Re: Late payment but it’s not

Andyess — Sat, 13 Jul 2024 22:07:45 GMT

For their inefficiency and wasting my time. In a well run organisation this would not happen

Re: Late payment but it’s not

Leanne_T — Sun, 14 Jul 2024 07:23:38 GMT

Morning @Andyess

I am sorry to hear of your experience moving from BT to EE.

If you would like to discuss the letter and your options, please give us a another call on 150 and our mobile guides will be happy to check this for you.

You can also raise a complaint using our Make a complaint (ee.co.uk) form and our complaints team will get this looked into for you and get in touch.

Leanne.

Re: Late payment but it’s not

Andye01 — Sun, 14 Jul 2024 12:26:16 GMT

Thank you I have made a complaint on the web form, This should never have happened and after all the problems transferring to EE I have now had enough.

Re: Late payment but it’s not

Leanne_T — Sun, 14 Jul 2024 12:30:22 GMT

Thanks for coming back to me and letting me know @Andyess

Please keep me updated with how you get on once the complaint team get back to you.

Thanks.

Leanne.