https://community.ee.co.uk/t5/Contracts-Billing/Prepaid-to-contract/m-p/1405123#M89606 <P>Hi Everyone,&nbsp;</P><P>I switched my prepaid to a monthly phone contract and got 20% off my contract.&nbsp;</P><P>but after the first month this switched back to full price</P><P>Why is this&nbsp;</P><P>the customer advisor also took £200 off the upfront cost of my phone, she said there was a special promotion&nbsp;</P><P>&nbsp;</P><P>thank you&nbsp;</P> Thu, 11 Jul 2024 10:56:09 GMT Kamilhs2 2024-07-11T10:56:09Z https://community.ee.co.uk/t5/Contracts-Billing/Prepaid-to-contract/m-p/1405123#M89606 <P>Hi Everyone,&nbsp;</P><P>I switched my prepaid to a monthly phone contract and got 20% off my contract.&nbsp;</P><P>but after the first month this switched back to full price</P><P>Why is this&nbsp;</P><P>the customer advisor also took £200 off the upfront cost of my phone, she said there was a special promotion&nbsp;</P><P>&nbsp;</P><P>thank you&nbsp;</P> Thu, 11 Jul 2024 10:56:09 GMT https://community.ee.co.uk/t5/Contracts-Billing/Prepaid-to-contract/m-p/1405123#M89606 Kamilhs2 2024-07-11T10:56:09Z https://community.ee.co.uk/t5/Contracts-Billing/Prepaid-to-contract/m-p/1405199#M89610 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4451462">@Kamilhs2</a></SPAN>.&nbsp;</P> <P>Thanks for coming here.&nbsp;</P> <P>When you log in to your EE account online does your new plan show?</P> <P>If yes, under add-ons do you see any discount?</P> <P>Katie</P> Thu, 11 Jul 2024 13:54:28 GMT https://community.ee.co.uk/t5/Contracts-Billing/Prepaid-to-contract/m-p/1405199#M89610 Katie_B 2024-07-11T13:54:28Z