topic Re: I just want to change my date of my direct debit in Contracts & Billing

I just want to change my date of my direct debit

Mazza9889 — Mon, 08 Jul 2024 15:25:45 GMT

I have tried several times to click on the link to 'change direct debit and it just takes me back to the EE home page. I really should be this difficult there doesn't even seem to be a 'chat' facility. not very high tech

Re: I just want to change my date of my direct debit

James_B — Mon, 08 Jul 2024 17:30:51 GMT

Hi @Mazza9889,

Welcome to the EE Community. 🙂
I'm sorry to hear you're having problems changing your direct debit dates online.

You can start a live chat from the help tab in the EE app.

Hope this helps.

James

Re: I just want to change my date of my direct debit

Mazza9889 — Tue, 09 Jul 2024 10:52:21 GMT

I tried that and no chat option came up
Kind regards
Mary

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Re: I just want to change my date of my direct debit

Leanne_T — Tue, 09 Jul 2024 11:50:51 GMT

Hi there @Mazza9889

Do you have a mobile account?

Are you using the EE app to check for a chat option?

Leanne 🙂

Re: I just want to change my date of my direct debit

Mazza9889 — Tue, 09 Jul 2024 13:57:56 GMT

Yes
Kind regards
Mary Green

Re: I just want to change my date of my direct debit

Leanne_T — Tue, 09 Jul 2024 14:14:56 GMT

Thanks @Mazza9889

If this is not showing an option for chat, please call us on 150 and our mobile guides will be happy to help.

Leanne.