topic Re: Can't see my bills or final bill in Contracts & Billing

Can't see my bills or final bill

Lozzer3 — Sun, 19 Nov 2023 17:23:45 GMT

I left EE to another network over a month ago and now I can't see my bill section of my account to view the final bill, only let's me see my profile. I have no confirmation that my account has been closed either.

Re: Can't see my bills or final bill

Chris_B — Sun, 19 Nov 2023 18:53:27 GMT

@Lozzer3 If you took your number over to that network you don’t have a number on EE to get a bill. You pay pro rata so if you moved over a month ago you shouldn’t get a bill. If you paid your bill via DD just don’t cancel that DD yet. You’ll only be billed if you had any out of allowance charges.

Re: Can't see my bills or final bill

Jujharsingh — Sun, 21 Jan 2024 21:41:44 GMT

Show my bills

Re: Can't see my bills or final bill

Christopher_G — Mon, 22 Jan 2024 07:57:10 GMT

Hi @Jujharsingh

Welcome to the community.

You can check your bills in the Billing & Payments section of your EE Online account.

Chris

Re: Can't see my bills or final bill

Mucking23 — Mon, 08 Jul 2024 21:37:07 GMT

Hi why can't I see my bill for TV and internet and home phone bill and the account number that I was given is not a account number so can you please tell me why this is please

Re: Can't see my bills or final bill

Katie_B — Tue, 09 Jul 2024 06:13:23 GMT

Hi @Mucking23.

Thanks for coming here.

Do you have a welcome email for your broadband order?

This should contain an account number.

Katie