topic Re: Terrible communication in Contracts & Billing

Terrible communication

David-rich1982 — Sun, 07 Jul 2024 19:35:44 GMT

I am so confused i have just 20 minutes ago received a bill saying it has to be paid by the 7th July but was issued on 24th June/26th June/ 27th June (it's different depending on where I look in my account) - I didn't receive anything until 20 minutes ago. There's also a green tick next to the amount saying "paid" but its still saying its due. And the payment amount apparently due on the 24th June? I didn't have broadband installed then!

Re: Terrible communication

David-rich1982 — Sun, 07 Jul 2024 19:36:51 GMT

Am I actually on confused.com?

Re: Terrible communication

David-rich1982 — Sun, 07 Jul 2024 19:38:08 GMT

Re: Terrible communication

Profile closed — Sun, 07 Jul 2024 20:05:34 GMT

Hello @David-rich1982

I think your billed as soon as your contract starts.

Have you tried using Live Chat?

Re: Terrible communication

Chris_B — Sun, 07 Jul 2024 20:26:49 GMT

@David-rich1982 @Profile closed Is correct you are billed once the service goes live as you pay in advance not in arrears.